Snow storm – Update

Most of us woke to something akin to this picture this morning.

I am hearing from residents that areas have been missed or under serviced following last evening’s record breaking snowfall. Crews have been working around the clock to manage the cleanup, and yes some areas have been inadvertently missed. We have 200 salters, 300 sidewalk machines and 600 road plows showing their real-time locations on PlowTO.…/road-ma…/winter-maintenance/plowto/

If you are experiencing a snow removal issue on your street, sidewalk. or with a windrow (the snow ridge across the end of your driveway after the road has been plowed) first contact 311 to report the matter, and then contact my office with your 311 Ticket # so that we can track and escalate a prompt resolution. This will be the most effective way to address an oversight without duplicating requests. Thank you for your patience as we work through this. Grateful we have better equipment & technology today than we did in 1968, which was the last time we had a snowfall equal to this!